How do I get started?
T Trail Mobility IS A PRIVATE FLEET FOR YOUR PROPERTY AND REQUIRES A PRIVATE FLEET CODE TO ACCESS THE T Trail Mobility.
Users need to join “My Fleets” located in the Tradition app.
The “Fleet Code” can be found on the station sign, adjacent to the vehicles. If the fleet code is not available on the station sign, please contact your property management team.
Once the user successfully joins the Fleet, the vehicle is available to ride!
ALL T Trail Mobility RIDES CAN ONLY BE ENDED BY RETURNING THE VEHICLE BACK TO THE PROPERTY’S VEHICLE STATION WHERE YOU RENTED THE VEHICLE FROM.
RIDER IS RESPONSIBLE FOR RETURNING THE VEHICLE BACK TO THE PROPERTY THEY RENTED FROM IN ORDER TO END THEIR TRIP.
Having issues obtaining membership private fleet code?
If you are having trouble obtaining the private membership fleet code from your property management team, please create a support request via the app or email us at ttrailmobility@traditionfl.com with the following details:
- Your Full Name
- Account Phone Number
- Account Email Address
You need to be 18 years of age or older to use T Trail Mobility
You must be of the legal age to enter into binding contracts. For most countries, this means you need to be 18 years or older for T Trail Mobility vehicles.
BEFORE SIGNING UP FOR TTrail Mobility, MAKE SURE TO REVIEW THE USER AGREEMENT FOR YOUR COUNTRY, WHICH STATES AGE REQUIREMENTS.
Using T Trail Mobility – The Basics
Price
Every rider will be required to pay a one-time refundable security deposit of $50 to use the ebikes.
Starting Your Ride
Once you are at the T Trail Mobility station, start a ride by scanning the QR code on the vehicle. If you encounter difficulties scanning the QR code, turn on your flashlight while scanning.
If the app prompts an error message, that vehicle is likely in-use, unavailable due to low-battery or maintenance, please try the next vehicle.
If vehicles at your property are locked to the charging station, please refer to “Using the Cable Lock” section below for details on how to unlock and lock our vehicles.
NOTE: ALL T Trail Mobility RIDES CAN ONLY BE ENDED BY RETURNING THE VEHICLE BACK TO THE PROPERTY’S VEHICLE STATION WHERE YOU RENTED THE VEHICLE FROM.
How to ride
To start your ebike ride, place one foot firmly on the baseboard and use your other foot to push off against the ground a few times. Once you’ve gained some speed, press on the throttle near your right thumb to accelerate. Familiarize yourself with the throttle and squeeze the hand brake to slow down when needed.
If you are using T-Trail Mobility-bikes, please check https://traditionfl.com/e-bike/how-to/
Pausing/Parking Your Ride & Locking
If you are making a stop at a destination, tap the “Pause” button in the app to turn off and secure the bike, which activates the anti-theft alarm.
You also should use the attached Cable lock on the vehicle to secure the vehicle to a bike rack. Riders must use this lock to secure the bike to a bike rack in order to park the vehicle and pause the ride during your trip.
Please refer to “Using the Cable Lock” section below for details on how to unlock and lock our vehicles.
NOTE: ALL T Trail Mobility RIDES CAN ONLY BE ENDED BY RETURNING THE VEHICLE BACK TO THE PROPERTY’S VEHICLE STATION WHERE YOU RENTED THE VEHICLE FROM.
Return Vehicle Back to The Property
RIDER IS RESPONSIBLE FOR RETURNING THE VEHICLE BACK TO THE PROPERTY THEY RENTED FROM IN ORDER TO COMPLETE THEIR TRIP.
VISIT RENTAL AGREEMENT TERMS TO LEARN MORE ABOUT ADDITIONAL CHARGES AND REPLACEMENT COSTS IF YOU DON’T BRING THE VEHICLE BACK TO THE PROPERTY WITHIN 24 HOURS FROM RENTAL START TIME.
Once the rider is done with their trip, the rider must return the vehicle back to the charging station at the property the rider rented from. To end the trip, the rider must take a photo showing the vehicle is property parked and is plugged into the charging station.
Upon the completion of the trip, riders must use the cable lock to secure the vehicle to the charging station. Please refer to “Using the Cable Lock” section above for details on how to unlock and lock our vehicles.
NOTE: ALL T Trail Mobility RIDES CAN ONLY BE ENDED BY RETURNING THE VEHICLE BACK TO THE PROPERTY’S VEHICLE STATION WHERE YOU RENTED THE VEHICLE FROM.
IF YOU ARE HAVING ANY ISSUES RETURNING THE VEHICLE BACK TO THE PROPERTY, PLEASE CALL/TEXT SUPPORT IMMEDIATELY AT 1-833-462-7439 (1-833-GO2-T Trail Mobility )
SUPPORT PHONE NUMBER IS ALSO PRINTED ON TOP OF THE BIKE.
Using the Cable Lock
Every bike comes with a cable lock and has a unique 4 or 5-digit code which is only visible when you select/tap the vehicle you are renting in the app.
During the rental period, the lock code is visible on your rider screen.
Use this code to lock and unlock the cable lock.
Riders must use this lock to secure the bike to a bike rack in order to park or pause their vehicles during their trip.
When you return the vehicle back to the property, use the cable lock to secure the vehicle to the charging station.
Pricing and Payments
I was charged incorrectly
If you believe you were charged in correctly, please create a support ticket with T Trail Mobility using the app or email ttrailmobility@traditionfl.com with the following information and our payments team will review and process refunds:
- Full name
- Phone number
- Email address used for T Trail Mobility account
- Ride details
- Issue details
Price
Every rider will be required to pay a one-time refundable security deposit of $50 to use the ebikes.
Payment Method
Upon signing up with T Trail Mobility, add a payment method to your account by navigating to your “Payment” in the app menu. You can pay for each ride individually(if applicable) or add funds to your Wallet balance, which will be deducted after each ride.
Trouble With Your Ride
Why Can’t I Start A Ride?
Once you are at the T Trail Mobility station, start a ride by scanning the QR code on the vehicle. If you encounter difficulties scanning the QR code, turn on your flashlight while scanning.
- If the app prompts an error message, that vehicle is likely in-use, unavailable due to low-battery or maintenance, please try the next vehicle.
- If vehicles at your property are locked to the charging station, please refer to “Using the Cable Lock” section below for details on how to unlock and lock our vehicles.
NOTE: ALL T Trail Mobility RIDES CAN ONLY BE ENDED BY RETURNING THE VEHICLE BACK TO THE PROPERTY’S VEHICLE STATION WHERE YOU RENTED THE VEHICLE FROM.
Why Can’t I End my Ride?
ALL T Trail Mobility RIDES CAN ONLY BE ENDED BY RETURNING THE VEHICLE BACK TO THE PROPERTY’S VEHICLE STATION WHERE YOU RENTED THE VEHICLE FROM. T Trail Mobility riders are RESPONSIBLE FOR RETURNING THE VEHICLE BACK TO THE PROPERTY THEY RENTED FROM IN ORDER TO COMPLETE THEIR TRIP. When you are not at the vehicle station at the property, you can only pause your trips. You then need to resume the trip in the app to turn the vehicle on and return it back to the station to end your trip. You parked the vehicle at the property’s vehicle station and are having trouble ending your ride? Depending on your phone reception, it may take a few seconds for the app to reflect that the trip has ended.
If you are still unable to end your ride, please follow the steps below:
- Click the GPS button on the top right on the app to update your GPS positioning.
- Close and relaunch the app.
- Make sure you have a good mobile network connection.
- Try ending your ride now.
- If it doesn’t end right away, please wait 60 seconds and try again.
If you are still unable to end your trip, please follow the steps below:
- Pause the ride to turn the vehicle off.
- Take a picture of the parked vehicle at the station in the building you rented the vehicle from.
- Tap the “+” button on the map to create a support ticket to let us know.
- Email ttrailmobility@traditionfl.com with your rider information and picture of the parked vehicle at the property displaying the vehicle QR code at the top and also that it is parked at the property.
- We will end your trip for you.
Vehicle Problems
If you encounter any issues with a T Trail Mobility ebike that could affect your safety or ability to complete your ride, please stop riding it immediately, pause your trip, and do the following:
- Tap the “+” icon on the map to submit a request to let us know you experienced an issue with the vehicle.
- In the support ticket, also note the exact location (address) of where you noticed the issue and stopped riding the vehicle.
- Once the support ticket is created, you should bring the vehicle back safely to the property using one of the options below:
Option A (preferred):
- Request an Uber/Lyft or Taxi and bring the vehicle back to the building you rented the vehicle from.
- If required, please use the help from Uber/Lyft driver’s in placing the vehicle in the car’s trunk and unloading it back at the property.
- Once you are at the property, walk the scooter back to the charging station at the building, end your ride
- This ensures that the vehicle is safely back at the property and not stolen on the streets. This avoids any additional charges.
- Email ttrailmobility@traditionfl.com with your rider and ride information, details of the issue, and a copy of your Uber/Lyft or Taxi receipt.
- T Trail Mobility will reimburse you for your Uber/Lyft ride (including the tip).
Option B:
- Park the vehicle in a safe place on the sidewalk. Do not block the sidewalk.
- Using the cable lock, secure the vehicle to a nearest bike rack. Refer to the section Using the Cable Lock for instructions on how to use the cable lock.
- Pause the ride in the app.
- Take pictures of the parked vehicle and note the address of the parked location
- Email ttrailmobility@traditionfl.com with your rider and ride information, details of the issue, pictures of the parked vehicle and address of the parked location. Please include any additional details regarding the parked location to help our staff find the parked vehicle.
- Call the support number on the vehicle and in app’s FAQ to notify our team regarding vehicle pickup
- We will dispatch our team to retrieve and repair the vehicle.
I Found A Bug In The App
Should you encounter an issue with your app, we’d ask that you first try the following troubleshooting steps:
- Make sure your app is up to date
- Close out the app and reopen it
- Make sure you wifi is off and your bluetooth is on
If the issue continues to persist, please reach out to our support team with the following information for assistance:
- Location of the problem
- Explanation of the issue the bug is causing
- Screenshot of the problem
You can contact our team with this information by selecting “Support” in the app and submitting a request or emailing ttrailmobility@traditionfl.com.
My App Will Not Let Me Ride/End Ride
If you are encountering an issue ending your ride, it is likely due to one of the following:
Bluetooth connection error to the T Trail Mobility
- Loss of connectivity to the App
- You are trying to end your ride outside the vehicle’s permitted home station – ” The property where you rented the vehicle from”
- Network Error
- Troubleshooting steps: To resolve any of these issues, we suggest the following troubleshooting steps:
-
- Ensure that you are at the vehicle’s permitted home station – ” The property where you rented the vehicle from”
- Turn your wifi on/off
- Try moving the vehicle a few feet to resolve the potential connectivity issue
- If you are still unable to end your ride, please reach out to our team through the “Support” button via the app.
Emergencies/Accidents
Involved in an Accident/Emergency
IF YOU’RE EVER INVOLVED IN AN ACCIDENT WHILE RIDING WITH T Trail Mobility:
- CHECK TO MAKE SURE THAT YOU AND ANYONE ELSE INVOLVED ARE SAFE
- CALL LOCAL EMERGENCY AUTHORITIES IF NECESSARY
Once all involved parties are safely out of harm’s way, you can fill out a report by selecting the ‘+’ button on the map of your screen or support in the T Trail Mobility menu. Click the “Accidents/Emergencies” option and continue to fill out all of the necessary information on the form.
Please be as specific as possible.
- What is your Vehicle ID? You can scan the QR code of the vehicle or Enter it manually.
- What is your T Trail Mobility account phone number?
- What is the address and exact location (Ex: bikelane, sidewalk, indoor, garage, parking lot) of the incident?
- What is the date and approximate time of the incident?
- How did the incident occur? Please provide all the details.
- Were you injured?
- Which of the following body parts did you injure?
- Which of the following best describes your injury?
- Was there anyone else involved in the incident?
- Did anyone else get injured in the accident?
- Circumstances of the accident
- Was this your first ride?
If you have any pictures or videos that you have regarding the incident. Please send them immediately to ttrailmobility@traditionfl.com
Safety
How old do I have to be to ride T Trail Mobility?
You must be the legal age to enter into binding contracts. For most countries, this means you need to be 18 years or older for T Trail Mobility vehicles. Before signing up for T Trail Mobility, make sure to review the User Agreement for your country, which states age requirements.
Where to Ride?
Use the bike lanes to ride T Trail Mobility bikes.
Do not ride on the sidewalks.
Yield to pedestrians while crossing the streets.
Do I need a helmet to ride?
We strongly recommend that you wear a helmet every time you ride our bikes and scooters. The helmet should be Snell, CPSC, ANSI, or ASTM-approved. It should be sized, fitted, and fastened per the manufacturer’s instructions.
We encourage riders to have two finger lengths between their chin and the strap to make sure the helmet is securely on your head. The helmet should be comfortable and snug on your head – it should not move around (for example, it should not fall to block your vision or fall behind your head, exposing your forehead).
While helmet laws vary by region, country and city, please always wear a helmet.
Do not ride on Sidewalks.
Don’t ride on the sidewalk.
Walk the vehicle on the sidewalk when you are parking or returning the vehicle back to the property
Do not block the sidewalk when the vehicle is parked and paused.
Yield to pedestrians when walking the scooter or bike on the sidewalk.